CLAIMS AND RETURNS
It is within our sole discretion as to whether to accept returns of merchandise. Items returned without our prior authorization will be refused. A 25% restocking fee will be applied to all approved returns that are not defective.
Made Goods allows for client-elected returns within 30 days of receipt should you wish to return an item for any reason aside from damage or defect. Returned items must be in their original condition and packaging. Customers are responsible for shipping charges incurred when returning a product. Additionally we strongly suggest insuring all return shipments as credit for authorized returns will not be issued if product arrives damaged due to poor packaging. All credits for client-elected returns will be credit-on-account. Please note that all returns, regardless of reason, must be pre-approved by Made Goods. To begin the Return Merchandise Authorization (RMA) process, please contact our customer service department.
At Made Goods we strive to keep our customers informed with the latest information regarding products on order. Should you wish to cancel at any point in the order process (with the exception of Upholstery and Custom Orders), Made Goods will apply any monies or deposits on that order as a store credit on account. This credit can be used toward any future purchase at your request. Any other refund is at the discretion of Made Goods management.
If the return is a shipping error on our part, or the result of a manufacturing defect, we will replace the item at no additional cost to you.
WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED?
Signature of receipt by you, your agent or employee constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any order after it has shipped or refuse delivery. Delivery may occur in multiple lots depending upon availability of the products constituting an order.
Claims for damage to products that do not arise from defects in material or workmanship are the responsibility of the carrier. If the shipment arrives with visible exterior damage (crushed box, broken crate, moisture, etc.) note the damage in writing on the carrier’s delivery receipt before you sign for the shipment and release the delivery driver. A claim for shipping damages will not be accepted by Made Goods unless the damages are noted on the carrier’s delivery receipt.
TO OUR CLIENTS WHO USE RECEIVERS:
Please be sure your receiver is made aware of our claim guidelines. Taking the following steps is imperative as it allows us to better serve you.
Do Not Refuse Shipments
Do not refuse shipments even if damage is suspected, as this will delay the claim process.
Open And Inspect
Note any visible damage on the driver’s delivery receipt at the time of signing for the shipment. If damage is not noted, the claim will be denied. Please do not note “subject to inspection” on the delivery receipt as this is an invalid notation.
Please take clear photos of the damage AND of the packaging. We will not be able to process your repair or replacement without this information.
Report Damages Within 5 Business Days
Claim information can be sent to firstname.lastname@example.org Please note that claims will not be accepted after 5 business days.
Keep All Packaging
Keep all boxes and packaging material (inner and outer) until your claim is resolved. Made Goods will not be held liable for any repackaging fees that will incur due to original packaging being disposed of.
We ship items that conform to the samples we display at wholesale trade shows and on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product. This is our only limited warranty or liability. Our limited warranty does not cover: (a) normal wear and tear, (b) product variations, (c) defects or damage occurring due to, or following, product modification (d) damage caused by shipping/transit and (e) damage caused by misuse, abuse, or negligent treatment of merchandise or (f) pieces moved from their original delivery location. Our limited warranty is void if repairs or modifications have been attempted by any person without our consent. Our limited warranty is limited to the original wholesale purchaser. In no event shall we be liable for incidental or consequential damages in connection with the purchase or use of any merchandise. This limited warranty provides your exclusive remedy for any defective product.
THE FOREGOING LIMITED WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY AFFIRMATION OF ANY FACT OR REPRESENTATION WHICH EXTENDS BEYOND THE LIMITED WARRANTY SET FORTH ABOVE AND ANY SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED.
If you discover your item is damaged
Within five (5) business days of receipt, you must (a) unpack and thoroughly inspect the shipment for damaged items, (b) SAVE ALL PACKAGING UNTIL CLAIM IS RESOLVED, and (c) email email@example.com to report damaged items and to receive a return authorization number (RA#). We will, at our discretion, repair or replace the item. If the damaged item(s) are to be replaced, the items must be returned prior to shipment of a replacement. For all returned products, only use the shipping documents provided by Made Goods. Shipping reimbursement will not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA#, and scheduled for pickup within five (5) business days of receipt of shipping documents.
All items should be opened and inspected within (5) days of receipt. We will, at our discretion, repair or replace the item. No returns will be accepted without prior authorization from Made Goods, and without all required documentation. For assistance with damages or returns, please reach out to our customer service team. For returns of damaged items by Call Tag, please only use the shipping documents provided by Made Goods.
Return Shipping Costs
All returns require prior approval from Made Goods in the form of a Return Merchandise Authorization (RMA). Any associated freight costs for client-elected returns are non-refundable. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RMA# and scheduled for pickup within five (5) business days of receipt of shipping documents.
Can’t find the answers to your questions here? Send us an email at firstname.lastname@example.org.