FREQUENTLY ASKED QUESTIONS

Made Goods sells only to the trade.

To be considered for an account, you must complete one of the following online applications:

RESIDENTIAL DESIGNER/RETAILER ACCOUNT APPLICATION
HOSPITALITY ACCOUNT APPLICATION
INTERNATIONAL ACCOUNT APPLICATION

If you already have a Made Goods account, you can SETUP YOUR LOGIN to start shopping. You will need your Made Goods account information to complete the setup.

If you do not have a Made Goods account, you can simply REGISTER. Please allow us up to 48 hours to process your application. Once approved, you will receive your account and login information in an email from your Made Goods account manager.

To expedite an application, please call us at 626.333.1177 or email info@madegoods.com for immediate service!

Retail Locations: We have a $6,500 opening order minimum for retail locations (stores/showrooms—physical space required) and a $10,000 annual invoice amount within the calendar year to maintain status. In territories where there is market saturation, the opening and annual minimum may be higher. Orders under $500 are subject to shipping surcharges.  

We ship either LTL or common carrier depending upon the size and composition of your order. Shipping rates are 12% for Zone 1, 14% for Zone 2, and 16% for Zone 3 (see map below). Orders shipping in the US under $500 are subject to a shipping surcharge.

Canada

Shipping rates are 16% for Zone 4 and 18% for Zone 5 (see map below). Orders shipping to Canada under $500 are subject to a shipping surcharge.

Intercontinental US & International

A shipping quote will be provided with your official sales order for your approval within 24-48 hours based upon your order.

White Glove Delivery

If your order contains an item that requires White Glove delivery and your shipping address is a residential address, a shipping quote will be provided with your official sales order for your approval within 24-48 hours.

Note

Shipping rates are subject to change and will be confirmed when your order is placed. Your order may be delivered in several shipments; however, this will not affect your shipping costs. We can ship to residential addresses; however, surcharges will apply.

Upon Delivery

Signature of receipt by you, your agent or employee constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any order after it has shipped or refuse delivery. Delivery may occur in multiple lots depending upon availability of the products constituting an order.

Carrier Damages

Claims for damage to products that do not arise from defects in material or workmanship are the responsibility of the carrier. If the shipment arrives with visible exterior damage (crushed box, broken crate, moisture, etc.) note the damage in writing on the carrier’s delivery receipt before you sign for the shipment and release the delivery driver. A claim for shipping damages will not be accepted by Made Goods unless the damages are noted on the carrier’s delivery receipt.

Orders/Items That Are Lost in Transit

If you discover that an order or item(s) is lost in transit, you will have 30 calendar days from the date of invoice to report the loss. Claims submitted after 30 calendar days are subject to denial.

Limited Warranty

We ship items that conform to the samples we display at wholesale trade shows and on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product. This is our only limited warranty or liability. Our limited warranty does not cover: (a) normal wear and tear, (b) product variations, (c) defects or damage occurring due to, or following, product modification (d) damage caused by shipping/transit and (e) damage caused by misuse, abuse, or negligent treatment of merchandise or (f) pieces moved from their original delivery location. Our limited warranty is void if repairs or modifications have been attempted by any person without our consent. Our limited warranty is limited to the original wholesale purchaser. In no event shall we be liable for incidental or consequential damages in connection with the purchase or use of any merchandise. This limited warranty provides your exclusive remedy for any defective product.

THE FOREGOING LIMITED WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY AFFIRMATION OF ANY FACT OR REPRESENTATION WHICH EXTENDS BEYOND THE LIMITED WARRANTY SET FORTH ABOVE AND ANY SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED.

If you discover your item is damaged

Within five (5) business days of receipt, you must (a) unpack and thoroughly inspect the shipment for damaged items, (b) SAVE ALL PACKAGING UNTIL CLAIM IS RESOLVED, and (c) email info@madegoods.com to report damaged items and to receive a return authorization number (RA#). We will, at our discretion, repair or replace the item. If the damaged item(s) are to be replaced, the items must be returned prior to shipment of a replacement. For all returned products, only use the shipping documents provided by Made Goods. Shipping reimbursement will not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA#, and scheduled for pickup within five (5) business days of receipt of shipping documents.

All items should be opened and inspected within (5) days of receipt. We will, at our discretion, repair or replace the item. No returns will be accepted without prior authorization from Made Goods, and without all required documentation. For assistance with damages or returns, please reach out to our customer service team. For returns of damaged items by Call Tag, please only use the shipping documents provided by Made Goods.

Return Shipping Costs

All returns require prior approval from Made Goods in the form of a Return Merchandise Authorization (RMA). Any associated freight costs for client-elected returns are non-refundable. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RMA# and scheduled for pickup within five (5) business days of receipt of shipping documents.

It is within our sole discretion as to whether to accept returns of merchandise. Items returned without our prior authorization will be refused. A 25% restocking fee will be applied to all approved returns that are not defective.

Made Goods allows for client-elected returns within 30 days of receipt should you wish to return an item for any reason aside from damage or defect. Returned items must be in their original condition and packaging. Customers are responsible for shipping charges incurred when returning a product. Additionally we strongly suggest insuring all return shipments as credit for authorized returns will not be issued if product arrives damaged due to poor packaging. All credits for client-elected returns will be credit-on-account. Please note that all returns, regardless of reason, must be pre-approved by Made Goods. To begin the Return Merchandise Authorization (RMA) process, please contact our customer service department.

At Made Goods we strive to keep our customers informed with the latest information regarding products on order. Should you wish to cancel at any point in the order process (with the exception of Upholstery and Custom Orders), Made Goods will apply any monies or deposits on that order as a store credit on account. This credit can be used toward any future purchase at your request. Any other refund is at the discretion of Made Goods management.

If the return is a shipping error on our part, or the result of a manufacturing defect, we will replace the item at no additional cost to you.

See more details on RETURNING DAMAGED ITEMS.

Quality Time Spent

In a world of disposable everything, where trends come and go in a flash, Made Goods stands apart. We take time gathering inspiration from the world around us, then apply the craft and skill necessary to get every detail just right. This is what elevates products into pieces made to last and what makes Made Goods unique.

Superior Materials

We use expressive shells, long strand rattans, richly tanned leathers, individually cast and crafted faux finishes, hand-formed ceramic, glass, and finely finished metals.

Product Integrity

It starts with workshop innovation guided by customer feedback. Through multiple rounds of sampling we refine proportions, exact material placement and achieve optimum coloration. Every product is then field tested for up to a year before being offered.

Artisan Relationships

Each Made Goods item is uniquely designed with a partner workshop. This allows us to incorporate expertise in time-honored techniques including hand laying, hand finishing, weaving, mouth glassblowing and hand glazing. Our partnerships with craftsmen are more like friendships, some of which go back more than 20 years.

Fully Constructed

We don’t offer “knock-down” pieces because we don’t cut corners. The last thing we want is for you to spend hours on assembly or dealing with wobbles. That isn’t quality.

Discerning Details

Our mirrors boast thick, finished inner and outer profiles. Drawer shapes, leg shapes, pattern placement, and stretchers are impeccably integrated into the overall design. Handwoven pieces feature tight weaves and delicate pattern changes created by skilled artisans. Drawers integrate manufactured bottom mount glides and finished interiors for lasting quality. All free-floating pieces have fully finished backs.

Real Beauty

Our images don’t lie. While lighting and background color add appeal, we don’t digitally edit defects out. Our images are beautiful because the pieces are even more so. Variation in handmade products is a celebrated highlight of our process.

Note

While we strive to present the most accurate portrayal of all Made Goods products, please note that there will be differences in color and/or finish between any representation of the products (printed and online) and their actual appearance. This is due to several factors. The natural materials and handcrafting involved in creating our one-of-a-kind collection means that we are selecting one item for photography. The process of photographing our collections and printing or presenting the images inherently causes variation due to lighting, the color of the wall, the type of paper, or the calibration of your screen.

STURDY ACT

CAN I PURCHASE A SAMPLE SWATCH?

DO YOU OFFER CUSTOMIZATION?

HOW DO INTERCHANGEABLE PRODUCTS WORK?

HOW DO I REQUEST A COPY OF THE CATALOG OR PRICE LIST?

HOW MANY SEATS DO THE DINING TABLES ACCOMODATE?

HOW DO I INSTALL MY CHANDELIER?

HOW DO I INSTALL MY VANITY?

CARE GUIDES & WARRANTIES

HOW DO I CARE FOR MY PRODUCT?

DO YOU OFFER A PRODUCT WARRANTY?

RETAILING MADE GOODS PRODUCTS

CAN I SELL YOUR PRODUCTS ONLINE?

PRESS FEATURES

HOW DO I FEATURE YOUR PRODUCT/COMPANY ON A PRINTED OR ONLINE PUBLICATION?

HOW DO I INTERACT WITH MADE GOODS ON SOCIAL MEDIA?