Careers at Made Goods

Made Goods is a wholesale brand focused on creating special statement pieces and elevated basics for designers and boutiques. Thoughtful design, unique materials, and unexpected proportions are just a few of the hallmarks of our sought-after collections.

Sound intriguing? We are always looking for creative, intelligent, and self-motivated people to join our family!

Customer Account Manager

Shipping Clerk

Warehouse Driver

Warehouse Associate – 1 Palletizer, 1 Order Picker and 1 Receiving Associate

Warehouse Receiving Supervisor - Job Description

Warehouse Sample Assistant

 


Customer Account Manager

Job Description

AHD is a growing family of luxury home décor brands (Made Goods, Pigeon & Poodle, Blue Pheasant) servicing the interior design and boutique distribution channels. We succeed by having a constant focus on exceeding our demanding customers’ expectations in all areas, including design, quality, service and product availability. We strive to be better every day at what we do, which has led to our continued strong growth.

We are looking to add a new Account Manager to our team. The role requires someone who is good with people, able to multi-task and detail oriented. He/she will be responsible for working with our customers, providing product and service information; resolving product and service problems. Travel to trade shows may be involved.

Responsibilities and Duties

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by evaluating customer information and recording account information.
  • Develops client relationship through follow up and interaction with client and sales rep if appropriate.
  • Maintains relationship with the client and with the sales reps. Regularly follows up with clients on order and payment status.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Manages the work related activities of one or more Customer Service Representatives
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Qualifications and Skills

  • Experience managing account relationships via phone and email
  • Proficiency in Microsoft products including Word, Excel and Outlook
  • Friendly, good with people, detail oriented, problem solving, attention to detail, documentation skills, listening, resolving conflict, analyzing information, multi-tasking

** Experience working in SAGE a plus


 


Shipping Clerk

 

Summary

Under supervision, perform a wide variety of activities related to the shipping of all outbound product.

 

Essential Duties and Responsibilities:

  • Verifies and keeps records of incoming and outgoing shipments and prepares items for shipment.
  • In conjunction with senior supervisor will be responsible for all outbound freight to comply with warehouse operations. Reconcile waybill, bill of lading with bill of materials and actual shipment arrivals.
  • Prepare shipping documents along with the correct mailing labels and ensure that all orders from the warehouse are correctly fulfilled.
  • Assure orders and shipping quantities match picking documents through careful audit of said documents and assist in resolving any discrepancies.
  • Ensure the accuracy of all shipping documents by strict adherence to standard operating procedures. Gather, enter into warehouse management system and maintain all data and records relative to shipping and receiving activities.
  • Using a warehouse management system prepare accurate bills of lading for outbound freight.
  • Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
  • Affixes shipping labels on packed cartons.
  • Consolidate shipping orders.
  • Ensure that drivers depart with appropriate paperwork.
  • Maintain the automated inventory management system to ensure that actual physical inventory matches the database logical inventory.
  • Answer/route all telephone calls in a polite manner, taking messages and routing to proper individual in a timely manner.
  • Maintains shipping stations are in working order and stock with materials
  • Monitor the supply of packaging materials and requisition additional supplies as required
  • Coordinate with carriers to schedule pick-up of goods
  • Complete necessary management reports as required.
  • Help with or complete special projects at the discretion of the Lead or Supervisors.

Required Qualifications:

  • High School Diploma or equivalent; three (3) years related experience or training in warehouse; or equivalent combination of education and experience
  • Experience with RF Scanner
  • Proficient in computer skills for data entry
  • Proficient in Excel
  • Must be able to read, write and speak in English
  • Good interpersonal & communication skills
  • Highly organized, detail orientated and self-motivated individual (proactive attitude)
  • Ability to work in fast-paced environment, learn quickly and follow established processes
  • Good mathematical skills – Ability to understand basic algebra, able to calculate figures and amounts such as proportions, percentages, volume etc. (add and subtract numbers, multiply and divide by 10’s and 100’s…)
  • Professional attitude required when dealing with vendors, truck drivers, delivery personnel, etc.

Preferred Qualifications

  • Experience working with SAGE
  • Previous experience with warehousing processes (i.e. material movement, powered mobile equipment operation, supplying lines, receiving material, etc.) preferred.

Key Competencies

  • Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
  • Ability to communicate effectively verbally and in writing
  • Ability to interact with employees and vendors in a professional manner
  • Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
  • Must have strong work ethics
  • Must be well organized and a self-starter
  • Must be able to follow standard filing procedures
  • Detail oriented, professional attitude, reliable

 


Warehouse Driver

Objective:

We are luxury furniture décor company looking for a personable and friendly driver. The warehouse Driver is on the road 3-4 days a week and is expected to follow directions, obey traffic laws and ensure all deliveries make it safely and timely manner. When the driver is not on the road, they will be utilized in our shipping department, pallet building and/or preparing shipments.

Summary of Essential Job Functions:

  • Load, prepare, blanket wrap, inspect furniture and/or objects by hand, dolly or pallet jack
  • Stack goods properly to ensure they’re secure and safe in truck(s)
  • Have the ability to use GPS or a map for directions
  • Maintain documentation regarding distribution of items
  • Install items in a residence/store following the directions of a client and/or designer
  • Verify item(s) on a pick sheet, match actual item(s) pulled orders prior to preparing shipment
  • Examine packaging of item(s) pulled and ensure nothing leaves with a puncture, tear or insufficient packaging prior to preparing shipment
  • Follow all established procedures for packaging, boxing, crating, wrapping and strapping
  • Assist in the creation and preparation of building pallets when needed

Competencies:

  • Adaptability – Manages competing demands; Changes approach or method to best fit in the situation; Able to deal with frequent change, delays or unexpected events
  • Customer Service –Must be able to communicate in a positive and efficient manner; Manages difficult or emotional customer situations; Responds promptly to customer needs
  • Driving Skills –Ability to maneuver a 12-16’ box truck in and out of tight spaces; Must be able to navigate city traffic and weigh scales when necessary
  • Communication –Must be able to read and speak English; Professional speech and friendly demeanor
  • Tools –Must have the ability to assemble and/or disassemble with screwdriver and/or power tools

Work Environment:

The Driver reports to the Made Goods Shipping department which is located in the warehouse. Temperatures can be quite warm in the Summer and cold in the Winter. Typical tools that are used are pallet jacks, forklifts, tape guns, ladders, box cutters and RF scanners. When the Driver is on the road, they will be in all of LA, OC and San Diego County; in a 12-16’ box truck.

Physical Demands:

Position is required to occasionally sit, climb, balance lift and/or move up to 50lbs. The driver must be able to hop in and out of the vehicle and walk with ease.

Position Type/Expected Hours of Work:

This is a full-time position; work schedule is Monday through Friday, with potential Saturdays; hours are typically 7am to 4pm, however may occasionally require to start as early as 5am and may occasionally end as late as 6pm.

Preferred Qualities:

  • White Glove Delivery
  • Clean Driving Record
  • Handling of furniture

 


Warehouse Associate – 1 Palletizer, 1 Order Picker and 1 Receiving Associate

Associates are responsible for the physical unloading and/or sorting of cartons by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner. Associates also have the opportunity to learn multiple processes and cross-train.

Essential Functions:

  • Unloads merchandise from delivery vehicles.
  • Lifts, carries, pushes and pulls packages on a continuous and repetitive basis for approximate shifts of 4 to 6 hours
  • Processing must be completed in a timely manner to maintain established department standards Opportunity to be trained/licensed to operate power equipment
  • Perform other related duties, special projects or assignments as required
  • Adheres to company policies and procedures; follows department training guidelines, best practices, and operating procedures
  • Keeps work area neat and clean Works well with fellow Associates, Supervisors and Managers Follows all Location Safety and Security Guidelines

Physical Demands

  • Physical ability to move merchandise weighing up to 50 pounds on a regular basis without assistance and items heavier than 50 pounds on an occasional basis with assistance

Other Skills

  • Ability to use hand-held computers (RF Scanners) or other such devices.
  • Ability to follow instructions and take directions
  • Ability to consistently meet quality and performance standards

 

 

Warehouse Receiving Supervisor - Job Description

Objective

The receiving Supervisor plans, organizes, and monitors the receiving, storage, and distribution of all items received and/or returned; ensuring a smooth and consistent operation so product is located and distributed to the proper departments in an effective and efficient manner as needed to satisfy internal and external customer requirements.

 

Summary of Essential Job Function:

  • Monitor, maintain and/or assist with the unloading of containers with a productive and safe pace
  • Review employee time card transactions and approve their time/over-time
  • Give feedback to staff and be responsible for employee reviews/development (including disciplinary action)
  • Check email throughout the day and respond timely, with clear and concise information
  • Ensure your team members are checking their email and/or are fulfilling all needed request from internal personnel
  • Maintain strong work morale within the receiving/small parcel teams, address and/or resolve employee concerns
  • Ensure that all inbound/internal logs are utilized and filled out properly
  • Monitor put away on the RF scanner and ensure all batches are updated systematically.
  • Make sure all Client Returns (RMAs) are processed within 48hrs when permitted and/or info is requested to complete process
  • Make sure all small parcel orders are picked and staged in a timely manner for the clerks
  • Discuss any issues with necessary employee(s) or departments in a timely manner
  • Communicate concerns and relevant information to Warehouse Manager and/or relevant personnel
  • Monitor the opening and closing of QC of all unloaded product when necessary
  • Direct receiving/small parcel teams to complete tasks according to priority
  • Monitor product quality and see that damaged or tainted product is sent to the appropriate areas and/or departments
  • Make sure staff is utilizing the proper PPE when necessary

Competencies:

  • Leadership
  • Organization
  • Multi-task oriented
  • Urgency oriented
  • Professional speech and behavior
  • Strong verbal and written skills
  • Problem Solver
  • Moderate computer skills
  • Friendly demeanor

Supervisory Responsibility:

This position manages the employees of the Receiving and small parcel departments and is responsible for the performance of the employees and the accuracy of all product put away and picked.

Work Environment:

The Receiving department is located in the warehouse. Temperatures can be quite warm in the Summer and cold in the Winter. Typical tools that are used are pallet jacks, forklifts, tape guns, ladders, box cutters and RF scanners.

Physical Demands:

Position is required to occasionally sit, climb, balance lift and/or move up to 50lbs.

Position Type/Expected Hours of Work:

This is a full-time position; work schedule is Monday through Friday, with potential Saturdays; hours are typically 7am to 4pm, however may occasionally require to start as early as 5am and may occasionally end as late as 6pm.

Preferred Qualities:

  • Experience with WMS
  • Knowledge of ERPs (Sage preferred)
  • Bachelor degree

 


Warehouse Sample Assistant

 

Objective

Made Goods is seeking a Sample Assistant for the Product Development Department. Qualified individual will work with samples in a warehouse environment. Applicant should have working knowledge of basic Microsoft office programs, be extremely organized and detail oriented.

 

This is an entry level position with great growth potential in a privately held consumer products company. Daily activities will include reviewing and tracking new samples and tracking incoming shipments and orders.

 

  • Manage all incoming samples; unload from container, measure box, open, and take pictures
  • Maintain sample area by keeping it organized, keeping samples in good condition, and moving samples around as needed
  • Take detailed photos of all samples
  • Take detailed measurements of all samples – info is used for purchase orders and marketing collateral so attention to detail is imperative
  • Maintain technical information sheets for all samples
  • Update weekly sample report

Required skills:

1-2 years of experience in an office setting

  • Organized
  • Detail oriented
  • Able to adapt to changing priorities
  • Microsoft Word & Excel
  • Able to lift 50lbs

If you are interested in applying for one of the open positions or have someone you would like to refer please contact Human Resources.

APPLY

If you have an interest in joining the Made Goods team, please email your cover letter and resume to hr@madegoods.com.