FREQUENTLY ASKED QUESTIONS

CAN YOU TELL ME ABOUT YOUR PRODUCTS?

DO YOU OFFER CUSTOMIZATION?

IS IT POSSIBLE TO SELL YOUR PRODUCTS ONLINE?

CAN I FEATURE YOUR PRODUCTS ON MY BLOG?

HOW DO I REQUEST A COPY OF THE CATALOG OR PRICE LIST?

HOW DO I ORDER?

WHAT IS THE MINIMUM ORDER?

CAN I RETURN A PRODUCT?

WHAT IF MY PRODUCT ARRIVES DAMAGED?

HOW DOES SHIPPING WORK?

 

CAN YOU TELL ME ABOUT YOUR PRODUCTS?

Made Goods products are handmade using natural materials. They are not mass-produced. Variation between products should be expected. If you have questions, please be sure to call to speak with us before ordering.

DO YOU OFFER CUSTOMIZATION?

We are able to custom-size most pieces with no minimums. Please call or email us to request information.

IS IT POSSIBLE TO SELL YOUR PRODUCTS ONLINE?

Made Goods is happy to allow our current retailers to sell the products they stock on their website. To protect our retail partners, we do not sell to online only retailers who do not stock products. Contact us to become an ecommerce partner.

CAN I FEATURE YOUR PRODUCTS ON MY BLOG?

Made Goods looks forward to working with media and blog partners. We have white, silhouette high-res images for all of our products. If you are interested in featuring Made Goods products in print or online, please contact us at marketing@madegoods.com.

HOW DO I REQUEST A COPY OF THE CATALOG OR PRICE LIST?

To receive a copy of our catalog or price list, you must have an established account with Made Goods. If you have an account and need replacement material, please contact us.

HOW DO I ORDER?

Made Goods sells only to the trade.

If you already have an account with Made Goods, you can request a user name and password. You will need your Made Goods account information to complete your submission.

If you do not yet have an account with Made Goods, you can simply submit an account application. Once approved (please allow us 48 hours to process your application), you will receive your account and login information in an email from your Made Goods account manager.

To expedite an application, please call us at 626-333-1177 or email info@madegoods.com for immediate service!

WHAT IS THE MINIMUM ORDER?

Retail Locations – Stores/Showrooms: We require a $2,500 opening order and a $5,000 annual minimum for retail locations. After your opening order has been placed you are considered a current account and we have no order minimum. However, orders under $500 are subject to shipping surcharges.

Designers: We have no minimum order for designers. However, orders under $500 are subject to shipping surcharges.

CAN I RETURN A PRODUCT?

It is within our sole discretion as to whether to accept returns of merchandise. All returns must be pre-approved. Please contact your account manager prior to initiating a return. Items returned without our prior authorization will be refused. A 25% restocking fee will be applied to all approved returns that are not defective.

Returned items must be in their original condition and packaging, and the customer shall prepay and be liable for all charges in connection with the shipping of returned goods, including insurance. It is the customer’s responsibility to pack items appropriately for return. Customers will not be given credit for authorized returns that arrive with damage due to poor packaging. If the return is a shipping error on our part, or the result of a manufacturing defect, we will replace the item at no additional cost to you.

WHAT IF MY PRODUCT ARRIVES DAMAGED?

SHIPPING: Signature of receipt by you, your agent or employee constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any order after it has shipped or refuse delivery. Delivery may occur in multiple lots depending upon availability of the products constituting an order.

LIMITED WARRANTY: We ship items that conform to the samples we display at wholesale trade shows and on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product. You agree (a) to fully examine goods upon delivery, (b) to save all packaging materials with respect to damaged or defective goods, and (c) to contact us and your designer and (d) to provide a photograph showing the damage or defect within five (5) business days of delivery. We will, at our discretion, repair or replace the item. If damaged item(s) are to be replaced, the items must be returned prior to shipment of a replacement or authorization of credit. For all returned products, only use the shipping documents provided by Made Goods.

Shipping reimbursement will not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. This is our only limited warranty or liability. Our limited warranty does not cover: (a) normal wear and tear, (b) product variations, (c) defects or damage occurring due to, or following, product modification (d) damage caused by shipping/transit and (e) damage caused by misuse, abuse, or negligent treatment of merchandise or (f) pieces moved from their original delivery location. Our limited warranty is void if repairs or modifications have been attempted by any person without our consent. Our limited warranty is limited to the original wholesale purchaser. In no event shall we be liable for incidental or consequential damages in connection with the purchase or use of any merchandise. This limited warranty provides your exclusive remedy for any defective product.

THE FOREGOING LIMITED WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY AFFIRMATION OF ANY FACT OR REPRESENTATION WHICH EXTENDS BEYOND THE LIMITED WARRANTY SET FORTH ABOVE AND ANY SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED.

CARRIER DAMAGES: Claims for damage to products that do not arise from defects in material or workmanship are the responsibility of the carrier. If the shipment arrives with visible exterior damage (crushed box, broken crate, moisture, etc.) note the damage in writing on the carrier’s delivery receipt before you sign for the shipment and release the delivery driver. A claim for shipping damages will not be accepted by Made Goods unless the damages are noted on the carrier’s delivery receipt.

Within five (5) business days of receipt, you must (a) unpack and thoroughly inspect shipment for damaged items, (b) SAVE ALL PACKAGING UNTIL CLAIM IS RESOLVED and (c) email info@madegoods.com to report damaged items and to receive a return authorization number (RA#). We will, at our discretion, repair or replace the item. If damaged item(s) are to be replaced, the items must be returned prior to shipment of a replacement. For all returned products, only use the shipping documents provided by Made Goods. Shipping reimbursement will not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents.

RETURNS: It is within our sole discretion as to whether to accept returns of merchandise. Items returned without our prior authorization will be refused. Returns will not be accepted if more than 30 days after the date of delivery. Returned items must be in their original condition and packaging, and you shall prepay and be liable for all charges in connection with the shipping of returned goods, including insurance. The 25% re-stocking fee will be kept on all returns of merchandise that is not defective.

HOW DOES SHIPPING WORK?

Continental United States: We ship either LTL or common carrier depending upon the size and composition of your order. Shipping rates are 12% for Zone 1, 14% for Zone 2, and 16% for Zone 3 (see map below). Orders shipping in the US under $500 are subject to a shipping surcharge.

Canada: Shipping rates are 16% for Zone 4 and 18% for Zone 5 (see map below). Orders shipping in Canada under $1,000 are subject to a shipping surcharge.

Intercontinental US & International: Shipping costs will be quoted based upon your order.

Note: Shipping rates are subject to change and will be confirmed when your order is placed. Your order may be delivered in several shipments; however, this will not affect your shipping costs. We can ship to residential addresses, however, surcharges will apply.

FREQUENTLY ASKED QUESTIONS

Can you tell me about your products?
Do you offer customization?
Is it possible to sell your products online?
Can I feature your products on my blog?
How do I request a copy of the catalog or price list?
How do I order?
What is the minimum order?
Can I return a product?
What if my product arrives damaged?
How does shipping work?
 
Can you tell me about your products?

Made Goods products are handmade using natural materials. They are not mass-produced. Variation between products should be expected. If you have questions, please be sure to call to speak with us before ordering.

Do you offer customization?

We are able to custom-size most pieces with no minimums. Please call or email us to request information.

Is it possible to sell your products online?

Made Goods is happy to allow our current retailers to sell the products they stock on their website. To protect our retail partners, we do not sell to online only retailers who do not stock products. Contact us to become an ecommerce partner.

Can I feature your products on my blog?

Made Goods looks forward to working with media and blog partners. We have white, silhouette high-res images for all of our products. If you are interested in featuring Made Goods products in print or online, please contact us at marketing@madegoods.com.

How do I request a copy of the catalog or price list?

To receive a copy of our catalog or price list, you must have an established account with Made Goods. If you have an account and need replacement material, please contact us.

How do I order?

Made Goods sells only to the trade.

If you already have an account with Made Goods, you can request a user name and password. You will need your Made Goods account information to complete your submission.

If you do not yet have an account with Made Goods, you can simply submit an account application. Once approved (please allow us 48 hours to process your application), you will receive your account and login information in an email from your Made Goods account manager.

To expedite an application, please call us at 626-333-1177 or email info@madegoods.com for immediate service!

What is the minimum order?

Retail Locations – Stores/Showrooms: We require a $2,500 opening order and a $5,000 annual minimum for retail locations. After your opening order has been placed you are considered a current account and we have no order minimum. However, orders under $500 are subject to shipping surcharges.

Designers: We have no minimum order for designers. However, orders under $500 are subject to shipping surcharges.

Can I return a product?

It is within our sole discretion as to whether to accept returns of merchandise. Items returned without our prior authorization will be refused. A 25% restocking fee will be applied to all approved returns that are not defective.

Returned items must be in their original condition and packaging, and the customer shall prepay and be liable for all charges in connection with the shipping of returned goods, including insurance. It is the customer’s responsibility to pack items appropriately for return. Customers will not be given credit for authorized returns that arrive with damage due to poor packaging. If the return is a shipping error on our part, or the result of a manufacturing defect, we will replace the item at no additional cost to you.

What if my product arrives damaged?

SHIPPING: Signature of receipt by you, your agent or employee constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any order after it has shipped or refuse delivery. Delivery may occur in multiple lots depending upon availability of the products constituting an order.

LIMITED WARRANTY: We ship items that conform to the samples we display at wholesale trade shows and on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that materially impair the use of the product. You agree (a) to fully examine goods upon delivery, (b) to save all packaging materials with respect to damaged or defective goods, and (c) to contact us and your designer and (d) to provide a photograph showing the damage or defect within five (5) business days of delivery. We will, at our discretion, repair or replace the item. If damaged item(s) are to be replaced, the items must be returned prior to shipment of a replacement or authorization of credit. For all returned products, only use the shipping documents provided by Made Goods.

Shipping reimbursement will not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents. This is our only limited warranty or liability. Our limited warranty does not cover: (a) normal wear and tear, (b) product variations, (c) defects or damage occurring due to, or following, product modification (d) damage caused by shipping/transit and (e) damage caused by misuse, abuse, or negligent treatment of merchandise or (f) pieces moved from their original delivery location. Our limited warranty is void if repairs or modifications have been attempted by any person without our consent. Our limited warranty is limited to the original wholesale purchaser. In no event shall we be liable for incidental or consequential damages in connection with the purchase or use of any merchandise. This limited warranty provides your exclusive remedy for any defective product.

THE FOREGOING LIMITED WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY AFFIRMATION OF ANY FACT OR REPRESENTATION WHICH EXTENDS BEYOND THE LIMITED WARRANTY SET FORTH ABOVE AND ANY SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED.

CARRIER DAMAGES: Claims for damage to products that do not arise from defects in material or workmanship are the responsibility of the carrier. If the shipment arrives with visible exterior damage (crushed box, broken crate, moisture, etc.) note the damage in writing on the carrier’s delivery receipt before you sign for the shipment and release the delivery driver. A claim for shipping damages will not be accepted by Made Goods unless the damages are noted on the carrier’s delivery receipt.

Within five (5) business days of receipt, you must (a) unpack and thoroughly inspect shipment for damaged items, (b) SAVE ALL PACKAGING UNTIL CLAIM IS RESOLVED and (c) email info@madegoods.com to report damaged items and to receive a return authorization number (RA#). We will, at our discretion, repair or replace the item. If damaged item(s) are to be replaced, the items must be returned prior to shipment of a replacement. For all returned products, only use the shipping documents provided by Made Goods. Shipping reimbursement will not be made for use of non-authorized shipments. All returns must be properly packaged with original packaging (unless otherwise instructed), clearly labeled with correct RA# and scheduled for pickup within five (5) business days of receipt of shipping documents.

RETURNS: It is within our sole discretion as to whether to accept returns of merchandise. Items returned without our prior authorization will be refused. Returns will not be accepted if more than 30 days after the date of delivery. Returned items must be in their original condition and packaging, and you shall prepay and be liable for all charges in connection with the shipping of returned goods, including insurance. The 25% re-stocking fee will be kept on all returns of merchandise that is not defective.

How does shipping work?

Continental United States: We ship either LTL or common carrier depending upon the size and composition of your order. Shipping rates are 12% for Zone 1, 14% for Zone 2, and 16% for Zone 3 (see map below). Orders shipping in the US under $500 are subject to a shipping surcharge.

Canada: Shipping rates are 16% for Zone 4 and 18% for Zone 5 (see map below). Orders shipping in Canada under $1,000 are subject to a shipping surcharge.

Intercontinental US & International: Shipping costs will be quoted based upon your order.

Note: Shipping rates are subject to change and will be confirmed when your order is placed. Your order may be delivered in several shipments; however, this will not affect your shipping costs. We can ship to residential addresses, however, surcharges will apply.

ADDITIONAL INFORMATION

Can’t find the answers to your questions here? Send us an email at info@madegoods.com.

Thank you!